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Shipping & Returns
We've built Room Service based on trust. All goods that we sell online are in-stock (unless expressly noted) and sent from our physical location in Cleveland, Ohio. Online customers can expect the same care that they would receive in our shop.
Room Service uses re-used packaging wherever possible, to reduce waste and help save our environment.
So, don't be surprised to see a repurposed box when you receive your treasures -- Mama always said, it's what's on the inside that counts :)
We use USPS or UPS for all of our shipping. Our shipping is based on the weight of the item and is calculated before you check out. All orders are processed in 1-2 business days (unless a product requires special handling, in which case you will be contacted by a member of our team). A tracking number will be sent to you when your order ships. At checkout, you will see an estimated shipping time for each method. These are only estimates, and Room Service cannot guarantee delivery by any certain date. Using the expedited services available will give you the best chance of having your packages arrive by a specific date. Room Service reserves the right to change shipping method so long as it doesn't affect the time that it takes to arrive to you. For free shipping, Room Service reserves to right to choose how it will be shipped.
When choosing in-shop pickup, you will be contacted when your order is ready for pickup. It may take 1-2 business days to collect all items at your designated pick up location.
We get it: returns happen. We hope they don't ... but, first and foremost, we want you to be completely happy with your purchase. We are happy to answer any questions about our products by phone at 216-696-6220 Ext. 1 or email at info *at* rscleveland.com.
If the goods ordered from our online shop arrive with any defect or damage, they may be returned for a replacement or full refund. Please contact us at info *at* rscleveland.com and we will process the return within 1-2 business days.
For apparel, we will accept returns for a full refund for 14 days and for store credit for up to 30 days if the piece has not been worn and the original tags are still present.
For a non-apparel item that just doesn't feel right -- for any reason -- send it back to us within 60 days for store credit. Simply email us at info *at* rscleveland.com to initiate a return. We can even arrange for a shipping label and take the balance off of your refund -- whatever works best for you.
One of the greatest joys we have is interacting with our customers. Please do not hesitate to contact us with any questions or concerns at any point in the process.