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Shipping & returns
We've built Room Service based on trust. All goods that we sell online are in-stock and sent from our physical location in Cleveland, Ohio. Online customers can expect the same care that they would receive in our shop.
We use USPS for all of our shipping. Our shipping is based on the weight of the item and is calculated before you check out. All orders are processed in 1-2 business days. A tracking number will be sent to you when your order ships.
We get it: returns happen. We hope they don't ... but, first and foremost, we want you to be completely happy with your purchase. We are happy to answer any questions about our products by phone at 216-696-6220 Ext. 1 or email at info *at* rscleveland.com.
If the goods ordered from our online shop arrive with any defect or damage, they may be returned for a replacement or full refund. Please contact us at info *at* rscleveland.com and we will process the return within 1-2 business days.
For an order that just doesn't feel right -- for any reason -- send it back to us within 14 days for store credit or a full refund. After 14 days and for up to one year, we accept returns for store credit. Simply email us at info *at* rscleveland.com to initiate a return. We can even arrange for a shipping label and take the balance off of your refund -- whatever works best for you.
One of the greatest joys we have is interacting with our customers. Please do not hesitate to contact us with any questions or concerns at any point in the process.